Terms & Conditions

1. Eligibility and User Responsibilities: To use the Platform and apply for any loan or related financial service made available through it, you must meet certain minimum eligibility requirements. You must be a resident Indian citizen, aged between 21 and 60 years, and legally capable of entering into a binding contract under applicable laws. You must also be a working professional with a stable monthly income of at least Rs. 20,000, and such income must be credited into a valid bank account held in your name. For identity verification and regulatory compliance, you are required to possess a valid Aadhaar Card and PAN Card, and you must have a credit score of 680 or above, as assessed by recognised credit information companies. Non-Resident Indians (NRIs), Overseas Citizens of India (OCIs), foreign nationals, persons not ordinarily resident in India, and individuals below 18 years of age are not eligible to register on, access, or avail any loan or financial service through the Platform.

In addition to meeting these criteria, you agree to provide complete, accurate, and current information at all times, including KYC documents and any other details that may be required for identity verification, underwriting, or compliance purposes. You must use the Platform strictly for lawful purposes and in accordance with these Terms and Conditions. You are responsible for safeguarding your mobile number, login credentials, and any authentication information used to access your account. Any activity carried out using your account will be presumed to have been undertaken by you, and you accept full responsibility for all actions and obligations arising from such use. You further agree to promptly update your information whenever there is a change, or whenever such update is reasonably required by us or by any lending or service partner integrated with the Platform. If it is determined that any information, declaration, representation, or document provided by you is false, inaccurate, misleading, forged, or incomplete, or that you do not satisfy the eligibility requirements specified herein, we reserve the right to reject or cancel any application, suspend or terminate your access to the Platform, report such conduct to our Partners and relevant authorities, and take any other action available under applicable law, without prejudice to any other rights or remedies available to us.

2. Role of the Platform: The Platform primarily functions as a secure digital interface that enables users to apply for, access, and manage loan products and related financial services. Depending on the product availed by you, the loan may be extended either directly by the Company (self-funded lending) or by one of our regulated lending partners, including banks, NBFCs, or other authorised financial institutions with whom we collaborate.

For loans that are offered directly by the Company, we act in the capacity of a lender and undertake the underwriting, approval, and servicing and disbursement activities in accordance with our internal credit policies and applicable laws.
 

For loans offered by partner financial institutions, the Platform acts strictly as a technology intermediary, facilitator, or Lending Service Provider (LSP), as the case may be. In such cases, we do not control, influence, or guarantee any lending decision. All aspects relating to underwriting, verification, approval, terms of the loan, interest, fees, rejection, disbursement, or recall are determined solely by the respective regulated entity in accordance with its internal policies and regulatory obligations.
 

Where the Company operate as a LSP, its role is strictly limited to the activities expressly permitted under applicable laws, Reserve Bank of India guidelines, and the governing agreements executed with the relevant regulated entity. In such capacity, the Company acts solely on the specific authorisation of the lender and does not represent or act on behalf of any lender beyond the scope of such authorisation. The Company does not exercise any discretion in relation to loan sanctioning, pricing, or terms, and does not provide any assurance or guarantee regarding the approval, rejection, or availability of any loan product.

3. Compliance with Applicable Laws and Regulatory Framework: The Platform, the services, and all activities undertaken by the Company in relation thereto shall be governed by and carried out in accordance with all applicable laws, statutes, rules, regulations, circulars, directions, guidelines, and regulatory frameworks in force in India, as amended from time to time (“Applicable Laws”). Without limitation to the foregoing, the Company confirms that it operates in compliance with:
 

• the Reserve Bank of India Act, 1934 and all directions, circulars, notifications, and guidelines issued thereunder, including the regulatory framework applicable to non-banking financial companies (NBFCs);

• the Reserve Bank of India’s digital lending framework, including guidelines governing digital lending, lending service providers (LSPs), outsourcing of financial services, customer protection, disclosures, recovery practices, and grievance redressal, to the extent applicable;

• the Payment and Settlement Systems Act, 2007, and rules and directions issued thereunder, in relation to electronic mandates, auto-debit instructions, and payment mechanisms;

• the Credit Information Companies (Regulation) Act, 2005, and rules and guidelines issued thereunder, in relation to access, use, and reporting of credit information;

• the Prevention of Money Laundering Act, 2002, and the rules framed thereunder, including Know Your Customer (KYC), anti-money laundering (AML), and counter-terrorist financing obligations;

• the Digital Personal Data Protection Act, and, to the extent applicable, the Information Technology Act and rules framed thereunder, in relation to the collection, processing, storage, security, and lawful sharing of personal data;

• the Securities and Exchange Board of India Act, 1992, and all rules, regulations, circulars, notifications, and guidelines issued by the Securities and Exchange Board of India (SEBI) thereunder, including those relating to mutual funds, securities market intermediaries, pledge or lien creation over securities or mutual fund units, and allied investment or distribution activities, to the extent applicable;

• the Indian Contract Act, 1872, the Arbitration and Conciliation Act, and the Limitation Act, 1963, in relation to contractual enforceability, dispute resolution, and limitation of claims; and

• where applicable, the Insurance Regulatory and Development Authority of India Act, 1999, the Insurance Act, 1938, and regulations issued thereunder, solely in respect of insurance products facilitated through the Platform.

• Any other applicable central, state, or local laws, rules, circulars, notifications, directions, or guidelines issued by competent authorities, as amended from time to time.

Where the Company acts as a lender, it shall discharge all obligations applicable to a regulated lending institution under Applicable Laws. Where the Company acts as a lending service provider or technology facilitator, its role shall be strictly limited to activities expressly permitted under Applicable Laws and the relevant authorisations issued by the regulated lending institution.

Nothing contained in these Terms shall be construed as waiving, limiting, or excluding any statutory rights, remedies, or protections available to a user under Applicable Laws, or as imposing any obligation on the Company beyond what is mandated under such laws.
 

4. User Data Collection and Information Disclosure: During the application process, you may be required to provide, upload, or permit access to certain user data through the Platform interfaces for the purpose of registration, verification, underwriting, and processing of your loan or financial service application (“User Data”).

User Data may include personal and identification information such as your name, gender, date of birth, mobile number, email address, photograph, device and application-related information, and contact details; financial and employment information such as PAN details, bank account information, bank statements, salary slips, income proofs, and repayment history; credit-related information obtained from Credit Information Companies; and such other information or documents as may be required for Know Your Customer (KYC), anti-money laundering (AML), fraud prevention, regulatory compliance, underwriting, and servicing purposes. Where expressly permitted by you and to the extent allowed under applicable law, the Platform may also access limited device or communication metadata (such as transactional SMS strictly relevant to financial verification) or information sourced from authorised third-party platforms through secure, consent-based mechanisms. The Platform shall not collect or store your passwords or confidential authentication credentials of any third-party platform.

All Personal Information shall be collected, processed, stored, and shared strictly in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, Reserve Bank of India (RBI) guidelines, and other regulatory requirements, and only for lawful, specified, and necessary purposes. For details on how we collect, use, store, and share your Personal Information and User Data, please refer to our Privacy Policy, which forms an integral part of these Terms and Conditions.

5. Authorisations and Consents: By accessing or using the Platform, you provide your explicit, voluntary, and informed consent to the Company and its authorised partners to collect, verify, process, store, and share your personal and financial information strictly for the purposes of evaluating your eligibility, facilitating and processing your loan application, servicing your loan, preventing fraud, and delivering the financial services you have elected to avail.
 

• You expressly consent to the verification of your identity and Know Your Customer (KYC) details using the information and documents provided by you, including Aadhaar, PAN, and any supporting proofs. You further authorise the Company and its authorised partners to obtain, access, and assess your credit bureau reports, credit score, repayment history, outstanding loan obligations, and other credit-related information from recognised Credit Information Companies , as may be required for underwriting, risk assessment, servicing, and regulatory compliance.
   

• You also consent to the secure collection, analysis, and use of your financial information, including bank account details, bank statements, income details, salary slips, transaction patterns, and such additional documents or data as may be necessary for underwriting, fraud prevention, compliance with applicable laws, and ongoing servicing of your loan. For these purposes, you authorise the Platform to share your information with lenders, co-lenders, financial institutions, insurance partners, payment partners, verification agencies, data processors, and other authorised service providers strictly on a need-to-know basis and only in connection with the services you intend to avail.
   

• Subject to your explicit consent and to the extent permitted under applicable law, you further authorise the Company to collect and use limited location data during the provision of the services for purposes such as identity verification, fraud prevention, risk management, servicing, regulatory compliance, and recovery-related communications, as authorised by the relevant lender. Discontinuation of the services, including deletion or uninstallation of the Mobile Application, shall not relieve you of your obligation to repay any outstanding amounts due to the lender, and all repayment obligations shall continue until such amounts are fully discharged in accordance with the loan agreement.
   

• You acknowledge that the Company may, from time to time, request you to update your personal information to ensure accuracy and compliance with applicable laws. Where expressly authorised by you and permitted under law, the Company and its authorised partners may also receive updated or supplemental information from authorised third-party platforms, service providers, or regulated entities for verification, servicing, fraud prevention, and compliance purposes.
   

6. Application Process: You may initiate a loan application or request for any financial service available on the Platform by submitting the information, documents, and consents that are required for identification, verification, underwriting, and risk assessment.

The information you provide must be true, complete, and accurate, and you acknowledge that the quality of your submission directly affects the processing of your request.

Once your application is submitted, the Company and/or the respective lending partner may utilise a combination of automated decision-making tools, algorithmic assessments, fraud-detection mechanisms, data analytics, and manual review processes to evaluate your eligibility. These systems may analyse your credit history, income patterns, repayment behaviour, financial obligations, and any other relevant factors deemed necessary for determining whether you qualify for the requested loan or service.

During this process, we or the lending partner may request additional information, documents, clarifications, or re-verification in order to complete the assessment. Your failure to provide such information may delay or adversely affect the decision on your application.

You acknowledge that the submission of an application does not in any manner constitute a commitment or guarantee of approval. The Company and/or the lending partner reserves the absolute right to accept or reject any application, in whole or in part, based on internal policies, regulatory requirements, risk considerations, or other evaluation parameters, and we are not obligated to provide any explanation or justification for such rejection. Loan-related rights and obligations shall arise only upon explicit acceptance of the applicable loan documentation.

Upon sanction of the loan, the disbursement shall be made in the manner and to the bank account specified by you through the Platform or as otherwise communicated to you in the sanction letter or loan agreement. You shall be obligated to repay all outstanding amounts due under the loan, including principal, interest, fees, and applicable charges, to the lender in accordance with the repayment schedule and due dates specified in the sanction letter, Key Facts Statement (KFS), and the loan agreement or any other document.

Once the loan is approved and disbursed, you authorise the Company and/or its lending partners to debit the amounts payable under the loan through standing instructions, National Automated Clearing House (NACH), Unified Payments Interface (UPI) AutoPay, or any other legally permitted electronic mandate, from your designated bank account, as per the repayment schedule. You agree to maintain sufficient funds in the designated account to honour such auto-debit instructions, and acknowledge that failure to do so may result in penalties, additional charges, or other consequences as provided under the loan agreement and applicable law.
 

7. Validity: The loan application shall remain valid for a period of seven (7) calendar days from the date of issuance of the Loan ID. If the loan application process is not completed within this period, the application shall automatically lapse and be deemed rejected without any further notice.

Upon acceptance of the loan offer, you shall be required to complete all prescribed formalities, including execution of documents and electronic signing (e-signing), within two (2) days from the date of such acceptance. Failure to complete the required formalities within the stipulated period shall result in automatic cancellation of the loan application.

Disbursement of the loan shall be subject to the successful and timely completion of all application, verification, documentation, and compliance requirements within the aforesaid timeframes.
 

8. Communication and Notifications: You acknowledge and agree that all communications, documents, and notices relating to your use of the Platform or any loan or financial service availed through it may be provided to you electronically. Any communication sent to you through SMS, email, WhatsApp, phone calls, RCS, push notifications, in-app alerts, or any other digital channel associated with your registered mobile number or registered email address shall be deemed to have been validly delivered and shall carry the same legal effect as physical or paper-based communications.

The Company shall make available multiple communication channels for customers to connect with it, including email at support@chinmayfinlease.com, mobile at +917984479612, in-app or web-based chat support. Customers may reach out through any of these channels for assistance, or queries. Such support services shall be available during Monday to Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 7:00 PM excluding public holidays. The Company may update or modify these communication channels or business hours from time to time, and such updates shall be reflected on the Company’s website and/or application.

You further expressly consent to receive such communications notwithstanding your registration under the National Customer Preference Register (NCPR) / Do Not Disturb (DND) preferences, and hereby waive any restrictions applicable under such registration, to the extent permitted under applicable law, for the limited purposes stated herein.

You expressly consent to receive all regulatory, transactional, and service-related communications in electronic form, including but not limited to sanction letters, loan agreements, Key Facts Statements (KFS), repayment schedules, demand notices, legal notices, reminders, confirmations, disclosures, account statements, No Objection Certificate, and any other relevant documents. The electronic delivery of such documents will constitute adequate compliance with applicable laws and regulatory guidelines. It is your responsibility to ensure that your registered contact details remain active, accessible, and updated at all times, and the Company shall not be liable for any failure of communication arising from your failure to maintain accurate information.
 

9. Fees, Charges and Payments: All fees, interest rates, processing charges, platform fees, convenience charges, penalties, and any other amounts applicable to the loan or financial product selected by you will be disclosed to you before you proceed, including within the product-specific terms, the Key Facts Statement (KFS), and the loan agreement issued by the Company or the respective lending partner. You should review these details carefully prior to accepting any loan offer or completing any transaction on the Platform.

You understand and acknowledge that the fees and charges applicable to your loan may vary depending on the nature of the product, your risk profile, underwriting outcomes, regulatory requirements, and the policies of the Company or the lending partner offering the loan. Certain charges such as processing fees, convenience fees, mandate registration charges, insurance policy or third-party verification fees may be deducted from the disbursed loan amount, while others may be payable separately as specified in the relevant documentation. The methodology adopted for determination of rates and related pricing is set out in the Company's Interest Rate Model and Approach, available https://www.chinmayfinlease.com/irmodel.

You are solely responsible for paying any taxes, duties, government levies, or statutory charges that may be imposed on the loan or any related service, including GST or any other applicable tax. Such taxes shall be payable in addition to the fees and charges specified in the loan documentation.

All payments due under your loan or financial product must be made in accordance with the repayment schedule provided to you. It is your responsibility to ensure that sufficient balance is maintained in your registered bank account to honour the repayment instructions, auto-debit mandates, or payment requests initiated as per the loan terms. Failure to make timely payments may result in penalties, late fees, or other consequences as outlined in your loan agreement and permitted under law.
 

10. Refund & Cancellation Policy:

• Refund: Any excess or additional amount paid by you in respect of the loan financed by the Company, if identified upon reconciliation of accounts by the Company, shall be refunded to you within seven (7) working days from the date of such reconciliation, in the manner determined by the Company and in accordance with applicable law. Your obligations under the loan agreement, including repayment of all outstanding amounts, shall continue in full force and effect notwithstanding any discontinuation of use of the Platform.
   

• Cancellation: Once the loan amount has been disbursed and credited to your designated bank account, cancellation of the loan or the associated services shall not ordinarily be permitted.
   

• Cooling off/look-up period: If the Borrower requests to close the loan during the cooling off/ look up period (i.e. within 3 days from the time of loan disbursement), such closure shall be governed strictly in accordance with and subject to the terms and conditions set out in the Key Facts Statement.
   

• Loan Foreclosure: The Borrower shall be entitled to foreclose the loan, in whole or in part, at any time after disbursement by payment of the outstanding principal amount together with all accrued interest, applicable foreclosure charges, fees, taxes, and any other amounts payable under the loan agreement, as per the foreclosure policy of the Lender in force at the time of such foreclosure.

11. License:

• Scope of License: You may download, install, access, and use the App through authorised online application stores on compatible mobile phones, tablets, or other electronic devices, subject to these Terms and applicable laws.
   

• License to Use the App: To access the services, you are required to download and install the App. By doing so, you represent and warrant that you have attained the age of majority under applicable law and are legally competent to understand, enter into, and comply with these Terms.
   

• Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sub-licensable, and revocable license to download, install, and use the App solely for your personal, lawful use. The App is licensed and not sold, and no ownership or proprietary rights in the App are transferred to you.
   

• Updates and Upgrades: The Company may, from time to time, release updates, upgrades, or enhancements to the App to improve functionality, security, processes, or compliance. Such updates or upgrades may be made available through authorised online stores or automatically installed where permitted. If you choose not to install or subscribe to such updates or upgrades, certain features, functionalities, or services may become unavailable, and the Company shall not be liable for any resulting limitations or disruptions.
   

• You acknowledge that the Company may, at its sole discretion, provide maintenance, updates, technical support, or other assistance for the App from time to time. However, the Company shall have no obligation to provide any specific maintenance or support services, and the availability of such services shall not be guaranteed. Maintenance and Support:

12. Data Privacy and Security: Your personal information, including any data, documents, financial details, or identifiers submitted or generated during your use of the Platform, will be collected, stored, processed, used, and shared strictly in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, its rules, and all relevant RBI guidelines governing digital lending ecosystems. By using the Platform, you acknowledge and consent to the lawful processing of your data for purposes such as identity verification, credit assessment, fraud prevention, regulatory reporting, underwriting, servicing of your loan, and any other activity reasonably necessary to provide the services you have elected to use.

We implement appropriate and reasonable technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These safeguards may include encryption protocols, multi-factor authentication, access controls, audit logs, and secure data storage practices. However, while we take industry-standard precautions to safeguard your information, you understand and agree that no digital system can offer absolute security. Events beyond our reasonable control such as network failures, system errors, malware attacks, unauthorised third-party intrusions, or other unforeseeable circumstances, may impact the confidentiality or availability of your information. In such situations, we will take all reasonable steps required under law to mitigate the effects and, where necessary, notify you or the relevant authorities.

You have the right to request access to the personal data we hold about you, as well as seek correction, updating, or request deletion of such data, to the extent permitted under applicable law and subject to any legal or contractual obligations requiring us to retain certain information. You may exercise these rights by contacting us through the channels provided on the Platform, and we will process such requests in accordance with statutory timelines and regulatory requirements. For detailed information, you are requested to check the Privacy Policy of the Company, which is amended from time to time.

13. Use Of Third-Party Service Providers: In order to ensure the effective, secure, and efficient operation of the Platform and the delivery of the financial products and services made available through it, we may engage, integrate with, or rely upon various third-party service providers. Such service providers may include, without limitation, verification and KYC agencies, credit information companies, banks and payment gateways, mandate registration service providers, cloud infrastructure providers, data hosting partners, technology vendors, analytics service providers, collection agencies, and other professional or operational support partners.

Where the Company operates as an LSP, or technology facilitator in accordance with the applicable RBI guidelines on digital lending, the engagement of such third-party service providers shall be undertaken strictly in compliance with the extant RBI directions, circulars, and advisories, including but not limited to those relating to outsourcing of activities, customer data protection, recovery practices, and grievance redressal.

To the extent necessary for the performance of the services requested by you, your personal information, financial data, and transactional details may be shared with such third-party service providers strictly on a need-to-know basis and in accordance with applicable laws, regulatory requirements, and our data protection and information security standards. All such third parties are required to process your information solely for the purposes for which it is shared and to implement reasonable security safeguards as mandated under applicable law.

While we exercise due care in selecting and engaging third-party service providers, you acknowledge and agree that the Company does not control the operations, systems, or performance of such third parties. Accordingly, the Company shall not be held liable for any delay, interruption, error, deficiency, or failure in the services arising from the acts or omissions of third-party service providers that are beyond the reasonable control of the Company, provided that the Company has complied with its applicable legal, contractual and regulatory obligations.

14. Collection Mechanism and Fair Practices Code: The Company undertakes all collection, recovery, and borrower engagement activities in accordance with applicable laws, including the guidelines, directions, and advisories issued by the RBI, and in compliance with its internal Fair Practices Code. A detailed version of the Company’s Fair Practices Code, including comprehensive guidelines governing collection, recovery, customer interaction standards, and grievance redressal, is available at: https://www.chinmayfinlease.com/fair-practice-code-chinmay. You are encouraged to review the Fair Practices Code to fully understand your rights and the standards followed by the Company in relation to collection and recovery activities.

15. Prohibited Activities: You agree and undertake that you shall not, directly or indirectly, engage in any activity that is unlawful, fraudulent, misleading, abusive, or otherwise inconsistent with the purpose and proper use of the Platform or the services made available through it. Without limitation, you shall not:

• impersonate any person or entity, misrepresent your identity, or submit any false, misleading, inaccurate, forged, fabricated, or tampered documents, information, or credentials;

• ​create, use, or attempt to use multiple identities, accounts, or profiles, or engage in fraudulent transactions or activities intended to deceive the Company, any lending partner, or any third party;

• interfere with, disrupt, damage, disable, overburden, or otherwise impair the functioning, security, integrity, or performance of the Platform, its servers, networks, systems, or underlying technology, including through the introduction of malware, viruses, or harmful code;

• misuse, exploit, or access the Platform or its services for any illegal, unlawful, unauthorised, or prohibited purpose, including activities that violate applicable laws, regulations, or RBI guidelines;

• attempt to bypass, manipulate, defeat, or otherwise interfere with any security feature, verification process, KYC procedure, credit assessment mechanism, fraud-detection system, or compliance control implemented by the Company or its authorised partners.

If the Company has reasonable grounds to believe that you have engaged in any prohibited activity, the Company reserves the right, without prejudice to any other rights or remedies available under law, to suspend or terminate your access to the Platform, reject or cancel any application or service, recall or restrict access to any ongoing facility (where permitted under applicable law), and take such further action as may be required, including reporting the matter to relevant regulatory authorities, credit information companies, law enforcement agencies, or courts of competent jurisdiction.

16. Intellectual Property Rights: All intellectual property rights in and to the Platform, including without limitation the software, source code, object code, algorithms, databases, text, content, graphics, images, designs, layouts, user interface and user experience elements (UI/UX), logos, trademarks, service marks, trade names, domain names, proprietary technology, and all related materials (collectively, the “Platform Content”), are owned by or validly licensed to the Company and are protected under applicable intellectual property laws in India.

Subject to your compliance with these Terms & Conditions, the Company grants you a limited, non-exclusive, non-transferable, revocable, and restricted right to access and use the Platform solely for your personal, lawful, and non-commercial use in connection with availing the services offered through the Platform. No right, title, or interest in or to the Platform or the Platform Content is transferred to you, and all rights not expressly granted are reserved by the Company.

You shall not, directly or indirectly, copy, reproduce, modify, adapt, translate, publish, distribute, transmit, display, perform, license, sublicense, sell, rent, lease, reverse engineer, decompile, disassemble, attempt to derive the source code of, create derivative works from, or otherwise exploit any part of the Platform or the Platform Content for any unauthorised, unlawful, or commercial purpose, except to the extent expressly permitted under applicable law or with the prior written consent of the Company.

Any unauthorised use of the Platform or the Platform Content shall constitute a violation of these Terms & Conditions and may result in suspension or termination of your access to the Platform, in addition to any other civil, criminal, or equitable remedies available to the Company under applicable law.

17. Limitation Of Liability:
Notwithstanding anything contained herein, to the maximum extent permitted under applicable law, the aggregate liability of the Company arising out of or in connection with these Terms & Conditions, the Platform, or the services, whether arising in contract, tort (including negligence), statutory liability, or otherwise, shall not exceed the total amount of fees/ interest actually paid by you to the Company in relation to the specific service or transaction giving rise to such claim immediately preceding the event giving rise to such liability.

To the maximum extent permitted under applicable law, the Company, its directors, officers, employees, agents, affiliates, and authorised partners shall not be liable to you or any third party for any loss, damage, cost, expense, or claim arising out of or in connection with your access to or use of the Platform or the services facilitated through it, except to the extent such liability cannot be excluded under applicable law.

Without limitation to the foregoing, the Company shall not be liable for:

• the rejection, non-approval, modification, cancellation, or withdrawal of any loan application or financial service by the Company or any lending partner, or for any credit decision, underwriting outcome, or risk assessment undertaken by any regulated lending institution;

• any act, omission, decision, policy, or action taken by banks, NBFCs, credit information companies, or other regulated entities in connection with the evaluation, sanction, servicing, or recall of any loan or financial product;

• any delay, interruption, suspension, degradation, or failure of the Platform or any service, whether arising from technical issues, system maintenance, network failures, third-party infrastructure outages, force majeure events, or circumstances beyond the reasonable control of the Company;

• any inaccuracy, incompleteness, or error in information, data, credit reports, scores, or assessments obtained from external data sources, credit information companies, verification agencies, or other third-party service providers;

• any act, omission, negligence, misconduct, or failure of any third-party service provider, including payment gateways, verification agencies, cloud service providers, collection agencies, or technology vendors, that is beyond the reasonable control of the Company and not attributable to a breach of the Company’s applicable legal or regulatory obligations;

• any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of opportunity, loss of data, reputational harm, or economic loss, whether arising in contract, tort, negligence, or otherwise, even if the Company has been advised of the possibility of such damages.

​Nothing in these Terms & Conditions shall exclude or limit any liability of the Company that cannot be excluded or limited under applicable law, including liability arising from wilful misconduct, fraud, or statutory obligations imposed under applicable regulatory frameworks.

18. Disclaimer Of Warranties: You expressly acknowledge and agree that your access to and use of the Platform and the services is at your sole risk. The Platform and the services are provided on an “as is” and “as available” basis, without any warranties of any kind, except as expressly stated under these Terms or required under applicable law.

To the maximum extent permitted by law, the Company disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, availability, and non-infringement.

Any material, information, or content downloaded or otherwise obtained through the Platform is accessed at your own discretion and risk. You shall be solely responsible for any damage to your device, systems, or loss of data resulting from such access or use.

No advice, guidance, or information, whether oral or written, obtained by you from the Company, through the Platform, or in connection with the services shall create any warranty unless expressly stated in these Terms.

The services are intended solely for personal and non-commercial use. You shall be solely responsible for any use, misuse, or improper use of the Platform or the services. Except as expressly provided under these Terms or applicable law, the Company shall not be liable for any damages arising from your use of the Platform or the services.

Without limiting the foregoing, the Company does not warrant that:

1. the content available on the Platform is complete, exhaustive, accurate, or suitable for your specific requirements;

2. the Platform or the services will be uninterrupted, timely, secure, error-free, or free from defects; or

3. the results obtained from the use of the Platform or the services will be accurate, reliable, or meet your expectations.
    

19. Indemnity: You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, affiliates, authorised partners, lenders, co-lenders, insurers, service providers, and agents from and against any and all losses, damages, claims, demands, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees and litigation costs) arising out of or in connection with:
 

1. any breach, violation, or non-compliance by you with these Terms & Conditions, the loan agreement, the Key Facts Statement, or any applicable law, regulation, or guideline;

2. any misuse, unauthorised use, or unlawful use of the Platform, its features, or the services made available through it;

3. any fraudulent act, wilful misconduct, misrepresentation, suppression of material facts, or submission of false, inaccurate, misleading, or forged information or documents by you at any stage of your engagement with the Platform or in connection with any loan or financial service;

4. any unauthorised access to, use of, or activity carried out through your account, whether or not such access was authorised by you, except to the extent such unauthorised use arises solely due to a proven security breach or system failure attributable to the Company.

This indemnity obligation shall survive the suspension or termination of your access to the Platform, the closure of your account, and the completion, repayment, cancellation, or termination of any loan or financial service availed by you through the Platform.

20. Third-Party Advertisement: The Platform may display advertisements, promotions, or content provided by third parties (“Third-Party Advertisements”). The presence or display of any such Third-Party Advertisements on the Platform does not constitute, and shall not be construed as, any endorsement, recommendation, approval, or verification by the Company of the advertiser, its products, or its services.

You acknowledge that you are solely responsible for independently evaluating and verifying any information, offers, products, or services advertised by third parties. For all queries, transactions, or concerns relating to such Third-Party Advertisements, you shall directly engage with the relevant third-party advertiser. The Company does not control, endorse, or assume responsibility for any interaction, transaction, communication, or dispute between you and any third party. To the maximum extent permitted by applicable law, the Company disclaims all liability arising out of or in connection with your dealings with any third-party advertiser.

The Platform may also contain links to third-party websites or applications (“Linked Websites”) provided solely for your convenience. The inclusion of any Linked Website does not imply any approval, affiliation, or endorsement by the Company. Your access to and use of any Linked Website is entirely at your own risk and shall be governed by the terms, conditions, and privacy policies of such Linked Website. The Company shall not be a party to, and shall not be responsible for, any transaction, agreement, or arrangement entered into between you and any third party or Linked Website.

Marketing Communications and Promotional Offers: Any offers, promotions, discounts, cashback benefits, rewards, advertisements, campaigns, or marketing communications published or circulated by the Company through the Platform or through any other channel, including websites, mobile applications, social media platforms, SMS, email, WhatsApp, push notifications, digital advertisements, banners, or promotional materials, shall be subject to the applicable terms and conditions, eligibility criteria, and Privacy Policy of the Company and/or the relevant product or service, as may be applicable from time to time.

21. Auxiliary Services: The Platform may, from time to time, provide access to chat features, feedback mechanisms, blogs, reviews, discussion forums, or other interactive or informational features (“Auxiliary Services”), which may be operated by the Company or by third parties engaged by the Company.

You agree not to use, and not to permit any third party to use, the Auxiliary Services for any unlawful, prohibited, abusive, defamatory, harassing, threatening, misleading, or immoral activity, including but not limited to conduct that violates applicable laws, infringes the rights of others (including privacy or intellectual property rights), promotes hatred or discrimination, or misrepresents your identity or affiliation with any person or entity.

The Platform may contain opinions, views, commentary, or statements provided by third parties, professionals, experts, analysts, or users. Such content is provided for general informational purposes only. The Company does not endorse, verify, or guarantee the accuracy, completeness, reliability, or suitability of any such opinions, statements, or content, and you acknowledge that any reliance on the same is entirely at your own risk.

You are solely responsible for independently evaluating and verifying the accuracy, relevance, and usefulness of any information, content, or material made available through the Platform. Nothing contained on the Platform shall be construed as legal, accounting, tax, financial, investment, or other professional advice, nor as advice tailored to your specific circumstances. You should seek independent professional advice before acting on any such information.

The Company reserves the right, at its sole discretion and without prior notice, to monitor, modify, edit, restrict, or remove any content or information available on the Platform, in whole or in part, in accordance with applicable law. The Company shall not be liable for any loss, damage, or claim arising from such modification or removal, except as required under applicable law.

Nothing contained on the Platform shall be construed as a recommendation, endorsement, or guarantee of any product, service, process, or outcome. The Company makes no representation or warranty, express or implied, that the use of any information or content available on the Platform will not infringe the intellectual property rights of any third party.

22. Suspension or Termination: The Company reserves the right, at its sole discretion and without prejudice to any other rights or remedies available under law, to suspend, restrict, or terminate your access to the Platform, your account, or any part of the services made available through it, with or without prior notice, in the event that:
 

• you breach, violate, or fail to comply with any provision of these Terms & Conditions, the loan agreement, the Key Facts Statement, or any applicable law or regulatory requirement;

• you submit, upload, or provide any false, misleading, incomplete, incorrect, forged, or fabricated information or documents, or engage in fraudulent conduct or misrepresentation at any stage of your interaction with the Platform;

• your actions, conduct, or usage of the Platform pose, or are reasonably likely to pose, a risk to the security, integrity, stability, or proper functioning of the Platform, its systems, networks, data, or any third party;

• you misuse the Platform or its services, or discontinue, abandon, or cease use of the services in a manner that is inconsistent with these Terms & Conditions, the applicable loan documentation, or regulatory requirements.

​Suspension or termination of your access to the Platform shall not affect or prejudice your obligations, liabilities, or responsibilities under any active or subsisting loan, financial product, or service availed by you, including repayment obligations, accrued interest, fees, charges, penalties, or any other amounts payable, all of which shall continue to remain valid, binding, and enforceable in accordance with the applicable loan documentation and law.

The Company and the authorized partners reserve the right to take any additional action as may be required or permitted under applicable law, including reporting relevant information to credit information companies, regulatory authorities, or law enforcement agencies, where warranted.

23. Restrictions: You agree that you shall not, directly or indirectly:

• use the Platform or the services for any unlawful, illegal, fraudulent, deceptive, or abusive purpose, including but not limited to fraud, identity theft, money laundering, terrorist financing, or any activity prohibited under applicable laws;

• copy, duplicate, modify, distribute, sell, resell, license, reverse engineer, decompile, reproduce, or otherwise exploit any part of the Platform, the App, or the services, except as expressly permitted under these Terms;

• upload, post, transmit, or otherwise make available through the Platform any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, vulgar, libellous, invasive of another’s privacy, hateful, discriminatory, or otherwise objectionable;

• use the Platform to harm, harass, threaten, intimidate, or injure any individual, entity, or third party;

• impersonate or misrepresent your affiliation with any person, entity, lender, regulator, or authority, or falsely represent your identity on the Platform;

• forge headers, manipulate identifiers, or otherwise disguise the origin of any content or communication transmitted through the Platform;

• upload, post, transmit, or otherwise make available any content that you do not have a lawful right to share, including content subject to confidentiality obligations, fiduciary duties, contractual restrictions, or applicable data protection laws;

• upload, post, transmit, or otherwise make available any content that infringes or violates any intellectual property rights, including trademarks, patents, copyrights, trade secrets, or other proprietary rights of any person or entity;

• upload, post, transmit, or otherwise make available any unsolicited or unauthorised advertising, promotional materials, spam, junk mail, chain letters, pyramid schemes, or any other form of solicitation;

• upload, post, transmit, or otherwise make available any material that contains viruses, malware, spyware, or other harmful computer code, files, or programs designed to interrupt, damage, destroy, or limit the functionality of any software, hardware, or telecommunications equipment;

• interfere with, disrupt, or attempt to gain unauthorised access to the Platform, servers, networks, systems, or security features connected to the Platform, or violate any applicable network policies or protocols;

• disrupt the normal flow of communications, interfere with real-time interactions, or otherwise act in a manner that adversely affects other users’ ability to access or use the Platform; or

• intentionally or unintentionally violate any applicable local, state, national, or international laws, regulations, rules, or guidelines having the force of law, including RBI directions, data protection laws, and information technology laws.
   

24. Privacy Policy: The collection, use, storage, processing, and sharing of your Personal Information in connection with the services are governed by our Privacy Policy, which forms an integral part of these Terms. The Privacy Policy provides comprehensive details regarding the nature of data collected, the purposes for which it is processed, and the safeguards adopted to protect such information.

You acknowledge that you have read, understood, and agreed to the Privacy Policy, which is available on the Platform and consent to the handling of your Personal Information in accordance with its terms.

25. Grievance Redressal: The Company has established a dedicated grievance redressal mechanism in accordance with applicable laws, RBI guidelines, and consumer protection standards to address complaints, concerns, or disputes arising from or in relation to your use of the Platform or any financial product or service availed through it.

You may raise any grievance or complaint by contacting the designated Grievance Officer through the contact details, communication channels, and escalation process provided on the Platform. Upon receipt of your complaint, the Company shall acknowledge the same and endeavour to resolve it within the timelines prescribed under applicable laws, RBI directions, and internal grievance redressal policies. Details of the Company’s grievance redressal mechanism, including the contact details of the Grievance Officer and the escalation matrix, are available at Grievance Redressal Mechanism may be updated by the Company from time to time in accordance with applicable laws and regulatory requirements.

Where the grievance relates to a loan or financial product offered by a regulated lending partner, the grievance shall be addressed in coordination with the concerned lending institution in accordance with its grievance redressal mechanism and applicable regulatory requirements.

If you are not satisfied with the resolution provided, or if your grievance is not resolved within the prescribed timelines, you may escalate the matter in accordance with the escalation framework disclosed on the Platform and, where applicable, approach the appropriate regulatory or statutory authority, including the Reserve Bank of India’s Integrated Ombudsman Scheme, as per the procedure notified by the RBI from time to time.

26. Governing Law and Dispute Resolution: These Terms & Conditions shall be governed by and construed in accordance with the laws of India. In the event of any dispute, difference, or claim arising out of or in connection with these Terms & Conditions, your use of the Platform, or any service availed through the Platform, the parties shall first endeavour to resolve the matter amicably through the Company’s internal grievance redressal and dispute resolution mechanism, in accordance with applicable laws and regulatory guidelines.

If the dispute is not resolved through such internal resolution within a reasonable period, the dispute may, subject to applicable law, be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be Ahmedabad, Gujarat, unless otherwise agreed in writing. The arbitration proceedings shall be conducted in the English language by a sole arbitrator appointed in accordance with the said Act.

Nothing contained herein shall prevent you from approaching any competent court, statutory authority, or regulatory forum, including the Reserve Bank of India’s Integrated Ombudsman or consumer forums, where such recourse is available under applicable law. Subject to the foregoing, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any matters arising out of or in connection with these Terms & Conditions.

27. Force Majeure:  The Company shall not be liable for any failure, delay, disruption, or interruption in the performance of its obligations or the availability of the Platform or services where such failure or delay arises directly or indirectly from events beyond its reasonable control (“Force Majeure Events”). Such events include, without limitation, acts of God, natural disasters, floods, earthquakes, storms, fire, epidemics or pandemics, war, riots, civil commotion, strikes or labour disputes, acts of terrorism, changes in applicable laws or regulations (including directives, circulars, or guidelines issued by the Reserve Bank of India or any other governmental authority), court orders, power failures, internet or telecommunications failures, system or equipment breakdowns, cyber incidents, or any other causes beyond the Company’s reasonable control.

During the continuance of a Force Majeure Event, the Company’s obligations shall stand suspended to the extent affected, and no liability shall arise for any loss, damage, or inconvenience suffered by you as a result thereof.

28. Borrower Obligations During Force Majeure: Notwithstanding the occurrence of a Force Majeure Event, you acknowledge and agree that your payment obligations under any loan, including repayment of principal, interest, fees, charges, and other outstanding amounts, shall continue to remain valid, due, and enforceable, unless expressly deferred, rescheduled, or waived in writing by the lender in accordance with applicable law or regulatory directions.

Any relaxation, moratorium, restructuring, or relief in repayment obligations during a Force Majeure Event shall be subject to applicable regulatory guidelines (including directions issued by the Reserve Bank of India) and the specific terms approved by the lender. The Platform shall not have the authority to grant or promise any such relief unless expressly authorised by the lender.

You shall promptly notify the Company and/or the lender of any material difficulty in meeting your obligations arising from a Force Majeure Event and shall cooperate in providing accurate information or documentation as may be reasonably required for assessing eligibility for any regulatory or contractual relief.

29. Amendments: The Company reserves the right to revise, modify, amend, or update these Terms & Conditions from time to time to reflect changes in applicable laws, regulatory requirements, business practices, or the features and services offered through the Platform. Any such amendments shall be published on the Platform and/or otherwise communicated to you through appropriate electronic means.

Your continued access to or use of the Platform after the effective date of any such amendment shall constitute your deemed acceptance of the revised Terms & Conditions. However, such amendments shall not adversely affect any rights or obligations that have already accrued in respect of any loan or financial service availed by you prior to the effective date of the amendment, unless such change is required pursuant to applicable law or regulatory directions.

30. Entire Understanding: These Terms, together with the Loan Agreement, Loan Application Form, Key Facts Statement, other documents, (where applicable), and Privacy Policy, constitute the complete and entire understanding between you and the Company in relation to the access to and use of the Platform and the services, and supersede all prior discussions, communications, representations, or agreements, whether oral or written.

​Any failure or delay by the Company in exercising or enforcing any right, remedy, or provision under these Terms shall not operate as a waiver of such right, remedy, or provision, nor shall any single or partial exercise thereof preclude any other or further exercise of the same or any other right or remedy.

To the maximum extent permitted under applicable law, any claim or cause of action arising out of or relating to these Terms or the services shall be instituted within one (1) year from the date on which such claim or cause of action arose, failing which such claim shall be deemed to be irrevocably waived and time-barred.

31. Reporting Violations: If you become aware of, or wish to report, any violation of these Terms or raise any complaint in relation to the Platform or the services, you may notify the Company by writing to info@chinmayfinlease.com. The Company shall review such reports and take appropriate action in accordance with applicable law and its internal policies.